Become part of our team!

Jobbtittel: Patient Support Advisor
Prosjekt/Team/Avdeling: Patient Solutions (PS)
Jobbkontekst: Rapporterer til Nordic Sr Clinical Business Manager
Direkte rapporter: Ingen
Arbeidssted: Hjemmekontor (feltbasert)
Arbeidstid: 50 % (hverdager fra kl. 10.00–14.00), fordelt på to tjenester

Vil du bli en del av et engasjert team innen nevrologi og Parkinsons sykdom og bidra med din tekniske og kliniske kompetanse? Vi søker en lidenskapelig og drivende sykepleier eller helsefagarbeider med teknisk teft som vil bli en del av vårt dynamiske team hos Inizio Engage Nordics!

I denne rollen får du muligheten til å støtte ulike pasienter ved å svare på tekniske henvendelser fra pasienter, pårørende og familier.

Arbeidsoppgaver og ansvarsområder

• Levere høy kvalitet på respons og service i henhold til spesifisert program, virtuelt
• Gi pasientutdanning og støtte til alle pasienter, familier og pårørende som henvises til tjenesten
• Levere løsninger og støtte til pasienter, familier og pårørende via supportlinjen
• Være proaktiv og kunne jobbe selvstendig
• Identifisere situasjoner som må eskaleres
• Vedlikeholde alt utstyr og materiell som inngår i tjenesten, i tråd med selskapets retningslinjer og produsentanbefalinger
• Utføre andre oppgaver og roller innen programmet som kan kreves av sykepleierleder eller selskapet for å sikre pasientsikkerhet, innenfor egen kompetanse og utvikling
• Delta på teammøter og konferanser etter behov for å holde seg oppdatert på planer, aktiviteter og utvikling, samt dele kunnskap og erfaringer i teamet

Kundefokus

• Kommunisere med og utvikle relasjoner med programteamet
• Levere på nøkkelindikatorer (KPI-er), inkludert:
• Programspesifikke KPI-er:
        - Håndtere og rapportere bivirkninger, kliniske hendelser og videreformidle i henhold til policy
        - Fullføre all dokumentasjon som spesifisert av programmet og i henhold til krav til god dokumentasjonspraksis
        - Fullføre nødvendig administrasjon presist og innen tidsfrister, spesielt relatert til aktivitetsrapportering og            tilbakemeldinger

Kvalitet

• Gjennomføre klient- og Inizio Engage-opplæring, inkludert:
• Programspesifikk opplæring
• Rapportering av bivirkninger og tekniske produktklager
• Alt tjenestedokumentasjon (kontrollert dokumentasjon)
• Kontinuerlig faglig utvikling
• Alle Inizio Engage Clinical SOP-er, SeOP-er og annen relevant dokumentasjon
• Være kjent med selskapets retningslinjer og HMS-lovgivning
• Opprettholde egen profesjonell autorisasjon og faglig oppdatert kunnskap
• Dokumentere alle pasientinteraksjoner fullt ut i henhold til selskapets/klientens retningslinjer
• Overholde Inizio Engage sine retningslinjer for rapportering av bivirkninger og hendelser (og klientens, der dette er relevant), inkludert opplæring og rapporteringssystemer

Kvalifikasjoner og krav

Kvalifikasjoner

• Sykepleier- eller helsefagarbeiderutdanning er påkrevd
• Tidligere erfaring med fjern-/digital pasientstøtte er ønskelig, men ikke nødvendig

Krav

• Selvdrevet med fokus på høy kvalitet, nøyaktighet og detaljorientering
• Evne til å jobbe selvstendig med faste og stramme tidsfrister
• Løsningsorientert
• Gode datakunnskaper
• Svært gode kommunikasjonsferdigheter — muntlig, skriftlig og via telefon, med interessenter på alle nivåer
• Sterkt engasjement for god kundeservice
• Beståtte bakgrunnssjekker før ansettelse
• Flytende i både norsk tale og skrift

Våre Lederforpliktelser

Dette er løfter våre ledere gir om hvordan vi skal opptre, hvordan vi skal samarbeide og hvilken kultur vi skal bygge sammen.

Vårt løfte

Inizio Engage Nordics er en del av Inizio. Vi verdsetter inkludering, anerkjenner styrken i mangfold og inspirerer neste generasjon forandringsskapere. Vi er en arbeidsgiver som tilbyr like muligheter. Vi jobber for et dynamisk arbeidsmiljø som verdsetter mangfold, likestilling og inkludering.

Vi søker kandidater fra ulike bakgrunner og legger til rette for langsiktig suksess. Alle søknader ønskes velkommen uavhengig av rase, hudfarge, religion, tro, kjønn, kjønnsidentitet, alder, nasjonal opprinnelse, sivilstatus, status som veteran, genetisk informasjon, seksuell orientering samt fysisk eller psykisk funksjonsnedsettelse.

MEDICAL SCIENCE LIAISON FOR ARGENX

Inizio Engage Nordic is partnering with argenx to recruit a Medical Science Liaison to support and further develop argenx’s midsize markets across the Nordic region.

This is a unique opportunity to join a fast-growing, science-driven organization and play a pivotal role in advancing care for patients with rare autoimmune diseases. For this role, you will be employed by Inizio Engage Nordic and work fully embedded within the argenx organization.

ABOUT ARGENX
At argenx, we build our culture from the collective power of the team and the knowledge that together, we are better. If you are entrepreneurial, curious and committed to make a difference for patients and thrive on creating solutions for rare autoimmune diseases, then argenx is for you. We offer you the chance to grow and be a part of a team driven by purpose, creativity, innovation and science.

argenx is a fast-growing global immunology company committed to improving the lives of people suffering from severe autoimmune diseases. Thanks to colleagues based in Europe, the United States and Japan, we translate immunology breakthroughs into a world-class portfolio of novel antibody-based medicines. 

PURPOSE OF THE ROLE

The Medical Science Liaison is a field-based expert on argenx’s scientific data, products and trials, responsible for engagement with medical stakeholders at centres across the region but also with patient groups, policy makers and regional payors. The Medical Science Liaison will represent and reflect argenx’s values as a science-driven, patient-centric organization. The role is critical in understanding the management of diseases of interest, mapping the patient journey, identifying unmet medical needs, data gaps and areas of collaboration.  They will work closely with the regional team, the international Medical Affairs team and cross-functionally with all relevant international colleagues.  While the focus will be on the Nordic region, the function will also support activities and projects across the international region.

ROLE AND RESPONSIBILITIES

• Expert medical resource and argenx ambassador.
• Maintain the highest scientific and medical expertise of all relevant diseases and products; acknowledged internally and externally as an expert. 
• Identify and develop productive relationships and collaborations with all relevant stakeholders, including healthcare professionals, professional organizations in Nordics.
• Support the development and lead the implementation of Medical Affairs plans to advance argenx objectives.
• Support market access activities and any healthcare policy efforts across the country.
• Help shape the positioning of argenx in the Nordic countries.
• Maintain a high level of knowledge and appropriately implement current local pharmaceutical regulation and ensure implementation of argenx policies and procedures.
• Location of the role is flexible within the Nordics. You may be based in any Nordic country, if you can travel efficiently across the region.

Scientific/medical exchange, education and insight generation

• Ensure timely and informative scientific/medical exchanges with external stakeholders that accurately reflect scientific data.
• Deliver high quality scientific/medical education in a variety of settings, including related to diseases of interest, clinical studies, investigational products and any future licensed products.
• Obtain feedback that can be disseminated throughout the organization.
• Coordinate the timely and appropriate response to internal and external Medical Information enquires, utilizing argenx medical information resources and in line with regulatory requirements.
• Attend appropriate local, national and international meetings and congresses to gather intelligence, develop productive collaborations, engage in scientific exchange and ensure insights are shared within argenx.
• Set the strategy and lead the execution of Medical Meetings and KOL Engagements.

Cross-functional collaboration

• Ensure a close working relationship with all argenx functions.
• Support cross-functional teams to ensure operations are patient-focused, including rapidly responding to internal and external requests to discuss specific situations and challenges and provide medical affairs support to all stakeholders.

SKILLS AND COMPETENCIES 

• Entrepreneurial spirit and ability both achieve results independently and partner with colleagues across functions and geographies.
• Strong influencing skills to be able to engage effectively with stakeholders and within the company.
• Ability to quickly understand complex disease areas, treatments and clinical development plans, healthcare landscape, hospitals, healthcare professionals, patient journey, the broader healthcare policy context including especially market access processes.
• Demonstrated ability to build productive collaborations with medical experts.
• Excellent communication skills: verbal, written and when giving presentations.
• Proven track record of delivering results that meet or exceed targeted objectives.
• Ability to work collaboratively and effectively together within cross-functional teams and networks.
• Demonstrated communication skills, within a multi-cultural and multi-lingual global environment.
• Is agile and demonstrates adaptability, comfort with ambiguity, trust-building, and resilience.
• Derives energy from operating in a dynamic, complex, fast-moving, and frequently changing business environment.
• Demonstrable experience with project management, proactive planning, priority setting, and securing alignment.
• Drives toward outcomes.
• Ambitious, inquisitive naturally, a quick study, with demonstrated eagerness to continuously learn, self-improve and develop. This includes being comfortable giving and receiving feedback in a diverse environment.
• Passionate and prepared to lead and contribute to our culture, which is driven by our corporate values of co-creation, innovation, empowerment, excellence, and humility.

EDUCATION, EXPERIENCE

• Advanced scientific, healthcare or medical degree (MSc, PharmD, PhD, or equivalent).
• Significant field-based experience in a biopharmaceutical industry in medical affairs.
• Besides English, command of one or more Nordic language is a significant plus.
• Clinical experience and KOL networks in neurology, immunology and/or rare diseases are a strong advantage.
• Knowledge of Nordic regulations and practices related to industry interactions with healthcare professionals.

OTHER

• Valid driving license.
• Willingness to travel approximately 50% across the Nordic region, with additional international travel for meetings and congresses
• Initial fixed-term contract, with the intention to continue the role for the right individual.

About Inizio Engage

Inizio Engage (formerly Ashfield) is a trusted partner in life sciences recruitment and patient solutions. With more than 12,000 professionals worldwide and a strong presence across the Nordics, we support leading healthcare companies by connecting them with exceptional talent and delivering solutions that meet their evolving organizational needs.

Applying

If this opportunity resonates with you, we would be pleased to hear from you. Please submit your application via our recruitment portal as soon as possible, as candidates are reviewed on an ongoing basis. Please, note that for information security and reporting purposes we don´t accept applications via email.